7 Things You Should Know Before Booking a Limo Service
A Quick Guide to Booking the Right Limousine
Renting a limo isn’t something most people do every day in Kansas city. It’s usually tied to something important — a wedding, a prom, a big night out, or maybe an airport pickup for someone special. Whatever the occasion, you want everything to go smoothly. And while a sleek car and suited driver might look impressive, what happens behind the scenes matters just as much.
Before you choose a limo company, it’s worth pausing to look a little closer. Here are seven things people often overlook — but really shouldn’t.
1. Start With Reputation — It Tells You a Lot
Before reaching for your credit card, take five minutes to see what past customers have said. Not just the star ratings, but the actual comments. Were the drivers on time? Were the cars clean? Did the company communicate well?
You’ll notice patterns. One or two bad reviews might not mean much, but if you see the same complaint repeated again and again, that’s a sign. On the flip side, glowing feedback from regular customers tells you you’re dealing with a company that delivers.
2. Ask About the Cars — And If You Can See Them
Photos can be edited. That “new” limousine on their website might be ten years old in real life. If possible, ask to see the vehicle in person — or at least request up-to-date photos taken by staff (not stock images).
Some companies run large fleets, others just a few vehicles. What matters is that they’re clean, well-maintained, and exactly what you’re expecting. Scratches, outdated interiors, or worn leather seats can take away from the experience fast.
3. Licenses and Insurance Matter — Don’t Assume Anything
You’d be surprised how many people book limo services without checking if the company is actually licensed or insured. It’s easy to assume they are — but that’s a mistake.
A legitimate company will have commercial insurance and drivers with proper credentials. Don’t feel awkward asking about it. The good ones will be happy to show proof. After all, you’re trusting them with your safety (and possibly that of your guests).
4. Understand the Full Cost — Not Just the Hourly Rate
You might see a limo deal that looks too good to be true — and usually, it is. Some companies quote a low hourly rate, but then tack on fees for fuel, tolls, waiting time, or cleaning after the ride.
Before booking, ask for a complete breakdown of costs. If there’s a contract, read it. Make sure there are no surprise fees buried in the fine print. It’s better to ask too many questions upfront than end up paying more than expected later. Also compare the prices with other service providers looking at what each company offers for the price can help you find the most value.
5. Ask How They Handle Delays or Schedule Changes
Even the best-laid plans can shift. Maybe your flight gets delayed, or your event runs late. What happens then?
Some companies build in flexibility. Others charge extra the minute you go over time. Ask what their policy is — not just in general, but specifically for your event. A bit of understanding can go a long way if things don’t run exactly on schedule.
6. Cleanliness and Comfort Should Be a Given — But Aren’t Always
You’re paying for a luxury experience, not just a ride. That means the car should be spotless. It should smell clean, not like last night’s party or air freshener overload.
Check that seat belts work. Make sure the air conditioning isn’t broken. These things seem small — until you’re stuck in traffic on a hot day in a hot suit.
7. Pay Attention to How They Communicate
From the first email or phone call, you’ll get a sense of how the company operates. Are they professional? Do they respond quickly? Are they happy to answer your questions, or do they seem annoyed?
How they treat you during the booking process usually reflects how they’ll treat you on the day of the service. Respectful, clear communication matters — especially when things don’t go exactly as planned.
Final Thoughts
Hiring a limo might feel like a luxury — and it is — but that doesn’t mean you should lower your standards. A good company makes the process easy, shows up on time, and treats you with respect. The best ones go a step further, making the experience feel special.
Take the time to ask questions, read reviews, and trust your instincts. If something feels off, it probably is. And if a company makes you feel comfortable from the start, there’s a good chance they’ll get everything else right too.
The Smart Choice for Limousine Hire in Kansas City: MCI Cars
MCI Cars is a well known name in Kansas and its surroundings. We have been providing limousine services for ten years. We are known for our reliable services, luxury fleet and exceptional customer services. Our clients always return to us due to our expertise and professionalism. Whether you’re heading to a corporate event, airport, wedding, or a special night out, we are always available to serve. Our services are available 24/7. Our luxurious fleet includes Luxury Sedans, Luxury SUVs, Sprinters, Party Buses, and a variety of electric vehicles. MCI Cars offer more than just transportation; they deliver peace of mind. Book with MCI cars today and experience the best limousine service in Kansas.